Support agents
Answer common requests instantly, escalate what matters.
Bring AI in-house
Your best people spend their days searching for documents, drafting routine emails, and updating systems by hand. Piedmont’s Bring AI In-House program teaches them to build AI agents that handle that administrative baseline — so your team spends its time on strategy, clients, and complex problems. More leverage per head, not more heads.
Founding members lock founding pricing.
Bring AI in-house
Eight hands-on lessons. Your people learn to design, build, and deploy AI agents on your own systems — the same agents running inside real businesses today. No PhDs required, no vendor lock-in: when the training ends, the agents — and the know-how — stay with you.
Answer common requests instantly, escalate what matters.
Sort, summarize, and draft replies before your team logs in.
Turn raw data into first drafts in minutes.
Be first in line when enrollment opens. Founding members get early access and founding pricing.
Founding members lock founding pricing. One email when enrollment opens — no spam.
See the difference
One process, two ways of running it. Flip the toggle — the pattern is real, the times are illustrative.
Illustrative example — step times are illustrative, not measured claims.
Illustrative example — figures show the pattern, not measured client results.
The problem
Most managed IT providers profit when you spend more — not less.
You pay full price for every seat, every month — whether anyone calls support or not.
Redundant software licenses and hardware markups get bundled into your bill to pad their margins.
Long terms and restrictive agreements keep you paying long after the value stopped.
If any of this sounds familiar, an audit will tell you exactly what it’s costing you. What the audit covers →
Join the founding cohort — founding members lock founding pricing.
What we do
Every engagement starts with understanding what you’re paying for — and whether you should be.
Flat per-user pricing, well below market. Our prices are lower because our overhead is lower — not because the service is. No 20-tech shop, no fancy office, no enterprise sales team: just senior expertise and an efficient tool stack, with the savings passed to you.
$85/user/mo
$125/user/mo
$150+/user/mo
I never take vendor kickbacks, referral fees, or commissions. My advice is the advice I’d give myself.That’s what makes this different from an MSP: my incentive is you spending less, not more.
Start with a free discovery call. If an audit can pay for itself, I’ll show you how — and if it can’t, I’ll tell you that too.
How it works
A forensic review of your IT spend, contracts, licenses, and infrastructure — down to the line item.
We cut the waste, renegotiate the bad deals, and right-size your stack around what your team actually uses.
Ongoing fiduciary oversight keeps vendors honest and costs down — for good.
The Process
The audit is where most engagements start — here’s exactly what happens, step by step: what I do, what I need from you, and how long each part takes.
A short conversation about your business, your current IT setup, and what’s bothering you about your IT costs.
What I need from you: 20–30 minutes and an honest picture of your situation.
You provide read-only access (or copies) of your IT contracts, recent invoices, and license inventories. I handle the legwork.
What I need from you: contracts and 3–6 months of IT and telecom invoices, plus a list of current software subscriptions. A single point of contact on your team speeds this up.
I go through everything line by line: contracts, invoices, license assignments, usage data.
What I need from you: nothing — this is the quiet part. I may come back with clarifying questions.
You get a written report with every source of waste itemized, savings ranked by size and effort, and specific recommendations — renegotiate this, cancel that, consolidate these licenses.
What I need from you: a 60-minute walkthrough meeting to go through the findings together. The report is delivered beforehand.
I help you execute: renegotiating contracts, cancelling waste, consolidating licenses, and switching tools where it makes sense.
What I need from you: authority to negotiate on your behalf — or I coach your team through it.
After the Audit
After the audit, many clients move to Infrastructure Optimization or a Fractional IT Fiduciary retainer — so the waste doesn’t creep back.
The guarantee
If I can’t find at least twice my fee in annual savings, you don’t pay. The IT & Billing Audit is a flat $2,500. If the savings aren’t there, the audit is free. That’s how confident we are.
About
I started Piedmont IT Advisors because most businesses are overpaying for IT — and their providers profit when they do. This firm exists to change that.
Most businesses are overpaying for IT and don’t know it.
Most MSPs charge a flat per-user fee. To grow their margins, they pile on extras — so you end up paying for “all-you-can-eat” support you never use. Here’s what that looks like:
01 · Redundant software. Licenses nobody uses get bundled into your monthly bill to pad the provider’s margin.
02 · Hardware markups. Equipment gets marked up and resold to you as “value-add” — on top of the service fee.
03 · Restrictive contracts. Long terms and lock-in clauses keep you paying long after the value stopped.
I started Piedmont IT Advisors to sit on the client’s side of the table.
Twenty years in IT teaches you a few things. I run the full Microsoft 365 stack — every application, plus the admin side — and Google Workspace. I trained myself to CompTIA A+ level because I wanted to know exactly what I was looking at, down to the line item.
I'm still studying the business side formally — Business Administration at Santa Clara, an IT associate's from the University of the Cumberlands — because knowing the technology was never the whole job. Knowing the business is.
Here's the pattern I've watched for two decades: companies sign IT contracts they don't fully understand, pay for licenses nobody touches, and take advice from providers who earn more when they spend more. That's not a broken system. It's the system working exactly as designed — just not for you.
An advisor should be a fiduciary. Someone who tells you what you'd tell yourself if you had the time and the expertise to dig in. That's the firm I built.
Independent businesses of all sizes in the Charlotte area and beyond. I focus on logistics, distribution, and light manufacturing — and professional services firms of every kind:
Priority industries
Professional services
Start with a free discovery call. I’ll tell you honestly whether an audit can pay for itself — and if it can’t, I’ll tell you that too.
If your IT bills keep growing but your team isn’t getting more value, let’s talk — contact me →
Pricing
“Our prices are lower because our overhead is lower — not because the service is.”No hourly meters, no surprise line items, no “call for a quote.” Every service, one price.
Advisory Services
Independent advice first. Ongoing IT support if you want it. No tiers designed to upsell you.
$2,500 flat
A forensic review of your IT contracts, invoices, and licenses to find hidden waste and billing errors.
Fixed quote · typically $2,500–$10,000
We rebuild your IT foundation so it’s simpler, cheaper, and easier to manage.
$2,000/month · month-to-month
An independent IT executive in your corner — no vendor kickbacks, ever.
Managed IT
$85/user/month
$125/user/month
$150+/user/month
Build & train
Fixed quote · typically $1,500–$5,000
A modern website that makes your business look as good as it actually is — fast, mobile-friendly, and built to bring in leads.
$100/hr
Hands-on training that teaches your team to use AI and custom agents — so routine IT work gets handled in-house and your IT spend drops.
Short version: there are no traps here. Longer version:
Our Toolkit
From firewalls to laptops to printers — these are the platforms we deploy, secure, and support.
Not sure which service fits? A 20–30 minute discovery call will sort it out — no pitch, no pressure.
FAQ
Straight answers about how we work, what it costs, and what to expect. If your question isn’t here, ask it on a free discovery call.
Common Questions
Everything owners ask before the first call. Tap any question to expand it.
Still have questions? Twenty to thirty minutes on a free discovery call will answer more than any FAQ page. No pitch, no pressure.
Testimonials
We’re early — and we’d rather show you an empty shelf than a fake one. Every word on this page will come from a real client, with permission, or it won’t be here.
Client Stories
The shelf is empty — on purpose. Plenty of firms fill this page with vague praise and stock-photo smiles. We won’t. When a client lets us share their words — or their numbers — they’ll live here, with permission. Until then, here’s what’s waiting.
Every engagement starts with a discovery call and an audit of what you’re actually paying for. When we’ve found your savings, this card gets your words.
Coming soonWe don’t publish “great service!” fluff. When a client lets us share real outcomes — dollars saved, contracts renegotiated, headaches gone — they’ll live here.
Coming soonIf we’ve helped your business get its IT spending under control, I’d appreciate a few words about the experience — just a few sentences about what we found or fixed is perfect.
rhett@piedmontitadvisors.comGet in touch
Start with a free discovery call. If the audit finds you real savings, you might end up quoted on this page.
Charlotte & beyond · Remote anywhere
Serving independent businesses in Charlotte NC · Rock Hill SC · Fort Mill SC — and remote clients anywhere. Tell me what’s going on and I’ll reply personally.
Prefer to reach out directly? Here’s where to find me.
Phone
Service area
Charlotte & beyond
Audits and advisory work available fully remote, anywhere.
I’m interested in
IT & Billing Audit
Infrastructure Optimization
Fractional IT Fiduciary
Managed IT (Essentials / Advanced / Premium)
Web Development
AI & Agent Training
Not sure yet
Fill this out and I’ll get back to you personally — usually within one business day.
Independent. Aligned. Accountable.
Join the founding cohort and teach your team to build AI agents that do real business work.
Founding members lock founding pricing. One email when enrollment opens — no spam.